11 Zendesk Alternatives to Help Improve Customer Experience

It’s easy to use, comes with many valuable features, and doesn’t break the bank. Besides an impressive catalog of features, Front offers many different integrations, including Asana, Aircall, Shopify, Salesforce, Shipamax, Calixa, and many others. Our mission is to empower SME ecommerce & DTC brands with powerful software without breaking the bank. If you are such a brand, DelightChat might be the right customer support software for you. If you’re running a Shopify store, you need tools that integrate with that platform deeply. This helps to have all the necessary functionality readily available to the ecommerce business owner.

With Zendesk, instead of having prebuilt reporting guidelines and templates, you’ll have to develop your own rules for advanced reporting. Zendesk Guide’s transactional knowledge base is managed like a standalone module that must be integrated into other channels. Other limitations and gaps are present in deep search, taxonomy, mobility, reporting and insights, and compliance—all requiring a greater investment from you.

Knowledge Base

On the other hand, Enchant was built for the needs of small and medium business. If your team is familar with Gmail, Enchant

Inbox will feel like Gmail on steroids. Even more advanced multi-brand or multi-language setups are simple enough

that you’ll be able manage them without external consultants.

Live experience tools also empower contact center agents to use various contextual and interactive tools—including voice, two-way video, screen sharing, and drawing/annotating—to resolve issues faster. Oracle also offers an advanced framework to make it easy for you to design enterprise skills, configure flexible dialogues, deliver Q&A support, and enable a seamless hand-off to a live agent. At the

same time, your support agents will be able to keep up to speed on the development

team’s latest activity. Customer support software isn’t the main (or best) tool from any of these companies, so if you’re just looking for a standalone helpdesk, then look elsewhere.

What tools integrate with Intercom?

Zendesk targets enterprise organizations, which have significantly different priorities and requirements. This can make Zendesk feel more complicated for everyone else. It can get so complicated that there exists an entire

industry of consultants who you can pay to help you make sense of Zendesk. Start with free tools and upgrade as you grow, or hit the ground running with one of our premium editions.

For example, its user interface and functionality aren’t very intuitive and could require a longer onboarding period. All important data on inbound calls and agent productivity is always at your disposal, always up-to-date. Track optimal times to reach clients, busy periods, average response time, call duration, and more. During the phone call, agents can instantly find the client’s history of interactions, orders, chats, or notes in one place.

Deskpro is the all-in-one support solution you can depend on

The platform enables you to support customers across channels such as email, phone, knowledge base, and live chat. It has a number of advanced features that allow agents to streamline their work and improve efficiency. LiveAgent is another Zendesk alternative that helps customer support teams streamline ticketing and servicing. HelpScout provides a range of customer support tools and features that enhance your ticketing system and manage customer communication.

Zoho Desk is an accessible customer service solution offering many powerful features. Apps within this ecosystem are incredibly easy to pair up and use, and even troubleshoot any potential issues. Kustomer’s software brings all customer communication together in a unified environment. With its vast automation capabilities, businesses use it to bring their customer service to the modern era.

The training required for your teams to simply get started with Front adds to the cognitive load and could negatively impact productivity at work. With some tools, your team requires extensive training before they can start using them. And even then, they’d find it difficult to navigate the platform. A thorough research of the market will tell you that Front and Zendesk are among some of the popular helpdesk platforms available in the market.

• This is because if one member of the support team takes up a ticket, all other members of the team lose visibility and are unable to follow-up when needed.
• Their reports are attractive, dynamic, and integrated right out of the box.
• Oracle offers a native, real-time collaborative environment that brings customers and employees together to resolve issues faster using cobrowse and screen sharing.
• While Zendesk is an undeniably powerful tool, why not keep your options open?
• The platform’s modules include chat support, call center solutions, help desk applications, and knowledge base, so you’ll cover all the bases of efficient customer services.
• Over 175 powerful features contribute to LiveAgent’s omnichannel customer-centric approach.

However, if you conduct most of your business via email, Help Scout more than suffices. Help Scout’s pricing tiers include the Standard package which costs $25 per user per month and the Plus tier for $50 per user per month. The most expensive plan is called Pro and you have to contact Help Scout’s customer support team to discuss this option.

Collaborate in Gmail

But they also add features like automatic meeting booking (in the Convert package), and their custom inbox rules and workflows just feel a little more, well, custom. I’ll dive into their chatbots more later, but their bot automation features are also stronger. Zendesk is among the industry’s best ticketing and customer support software, and most of its additional functionality is icing on the proverbial cake.

Additionally, some features provided by Zendesk require extra payments as add-ons, further increasing the overall expenditure. Front is a helpdesk tool specifically designed for seamlessly interact with customers. It enables teams to collaborate on customer queries and offer multi-channel support.

Questions you might ask before choosing Deskpro as your best Zendesk alternative

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